Winwood Outdoor are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Bolton Wood Lane
Cumbria CA7 8ND
Phone: 01697 343560
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We aim to deliver all orders within 2-7 days if the goods are in stock. If the goods you order are Out of Stock we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.
We deliver your order right away. We will normally send your order to you in 1-3 business days . International orders are generally received in under 10 days.
You can cancel an order and return any goods that may already have been dispatched up to 21 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.
We know how difficult it is choosing items on line, for that reason and for your peace of mind all online purchases are covered by our 21 day exchange or refund promise.
It doesn't matter what the reason is, you've changed your mind, your budgie doesn't like the colour, whatever, as long as the goods haven't been used, send them back to us and we will sort it out.
When you send the goods back, please include the original receipt and send them back to:
Bolton Wood Lane
Please note: all return postage charges to be paid by customer, unless returning due to a fault.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. <All of our products come with a 21 day no quibble guarantee.>
We accept Pounds Sterling.
The cards that we accept are:
Winwood Outdoor do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less any postage costs.
Winwood Outdoor is part of Red Dial Limited
Company Name: Red Dial limited
Company Number: 8042278
Company Address: Rowan House
Bolton Wood Lane
Registered in the UK
Tel: 01697 343560